Refund Policy

Our Refund Process

  • Introduction: We strive to ensure customer satisfaction with our services. If you are not satisfied with your purchase, we offer a refund policy as outlined below.
  • Refund Eligibility: Refund requests must be made within 3 days from the date the first bill is generated.
  • Refund Request: To initiate a refund, please contact our customer support team at [email protected] with your billing details and the reason for the refund.
  • Refund Process: Upon receiving your refund request, we will review the details and process your refund if it meets the eligibility criteria.
  • Refund Amount: The refund amount will be the total amount paid minus any applicable deductions (e.g., service fees, GST).
  • GST Deduction: An 18% GST (Goods and Services Tax) will be deducted from the total refund amount, as required by law.
  • Refund Disbursement: Refunds will be credited back to the original payment method used during the purchase.
  • Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
  • Non-Refundable Services: Certain services or products may be non-refundable. These will be clearly specified at the time of purchase and are excluded from this refund policy.
  • Contact Information: For any questions or concerns regarding our refund policy, please reach out to our customer support team.