Refund Policy
Our Refund Process
- Introduction:
We strive to ensure customer satisfaction with our services. If
you are not satisfied with your purchase, we offer a refund
policy as outlined below.
- Refund
Eligibility: Refund requests must be made within 3 days from the
date the first bill is generated.
- Refund
Request: To initiate a refund, please contact our customer
support team at [email protected]
with your billing details and the reason for the refund.
- Refund
Process: Upon receiving your refund request, we will review the
details and process your refund if it meets the eligibility
criteria.
- Refund
Amount: The refund amount will be the total amount paid minus
any applicable deductions (e.g., service fees, GST).
- GST
Deduction: An 18% GST (Goods and Services Tax) will be deducted
from the total refund amount, as required by law.
- Refund
Disbursement: Refunds will be credited back to the original
payment method used during the purchase.
- Processing
Time: Please allow up to 10 business days for the refund to be
processed and reflected in your account.
- Non-Refundable
Services: Certain services or products may be non-refundable.
These will be clearly specified at the time of purchase and are
excluded from this refund policy.
- Contact
Information: For any questions or concerns regarding our refund
policy, please reach out to our customer support team.