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Our Policies

Legal Terms & Conditions

  • Services Offered: Description of the IT services provided by the company.
  • Payment Terms: Details about pricing, billing cycles, and payment methods accepted.
  • Refund Policy: Conditions under which refunds are offered, including any time limits or conditions for eligibility.
  • Cancellation Policy: Procedures and penalties (if any) for canceling services or contracts.
  • Intellectual Property and Copyright: Clarification of ownership of any software, designs, or content created by the company during the provision of services.
  • Client Responsibilities: Expectations and responsibilities of the client, such as providing necessary information or access.
  • Limitation of Liability: Disclaimer outlining the extent of the company's liability in case of damages or losses.
  • Confidentiality: Commitment to keeping client information confidential.
  • Dispute Resolution: Procedures for resolving disputes, including arbitration or mediation clauses. Jurisdiction is Jamshedpur Court only.
  • Governing Law: The laws of the jurisdiction that govern the terms and any disputes that may arise.
Refund Policy

Our Refund Process

  • Introduction: We strive to ensure customer satisfaction with our services. If you are not satisfied with your purchase, we offer a refund policy as outlined below.
  • Refund Eligibility: Refund requests must be made within 5 days from the date the first bill is generated.
  • Refund Request: To initiate a refund, please contact our customer support team at [email protected] with your billing details and the reason for the refund.
  • Refund Process: Upon receiving your refund request, we will review the details and process your refund if it meets the eligibility criteria.
  • Refund Amount: The refund amount will be the total amount paid minus any applicable deductions (e.g., service fees, GST).
  • GST Deduction: An 18% GST (Goods and Services Tax) will be deducted from the total refund amount, as required by law.
  • Refund Disbursement: Refunds will be credited back to the original payment method used during the purchase.
  • Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
  • Non-Refundable Services: Certain services or products may be non-refundable. These will be clearly specified at the time of purchase and are excluded from this refund policy.
  • Contact Information: For any questions or concerns regarding our refund policy, please reach out to our customer support team.